We're here to help. Choose the option that works best for you.
Having trouble uploading a photo, getting a result, or understanding a diagnosis? Check our scan guide.
AI Scan FAQ →Questions about your plan, billing date, invoices, or upgrading? We can help immediately.
Refund Policy →Locked out of your account, not receiving the verification code, or need to reset your password?
Reset Password →Order not arrived, wrong item delivered, or want to become a seller? Raise a support ticket.
Email Support →The platform is available in English, Hausa, Yoruba, Igbo, Fulfulde, and French. Switch from the top nav.
View FAQ →Need to export your farm data, download a diagnosis report, or understand a financial record?
Data Rights →Go to msasagro.com/login and sign in. Support tickets filed while logged in receive faster responses because we can immediately see your account details.
From your dashboard sidebar, go to Support → New Ticket. Select the category that best describes your issue.
Include: what you were trying to do, what happened, any error messages you saw, and if relevant, which device and browser you were using. Screenshots are always helpful.
You'll receive a confirmation email. Our team will respond within 4 business hours. You can view ticket status in Support → My Tickets at any time.
Looking for quick answers? Try our FAQ page — most common questions are answered there.