Last updated: July 2026 · Effective immediately
MSAS FarmAI is committed to delivering genuine value to every farmer and agribusiness on our platform. This Refund Policy sets out the conditions under which you may request a refund for subscription fees, marketplace purchases, and other paid services.
All new paid subscriptions begin with a 14-day free trial. You will not be charged during the trial period. You may cancel at any time during the trial with no obligation.
After the free trial, subscription fees are billed monthly or annually in advance. The following conditions apply:
| Scenario | Refund Eligibility |
|---|---|
| Cancellation within 7 days of first paid charge | Full refund, no questions asked |
| Cancellation after 7 days but within the billing period | Pro-rata credit to your MSAS wallet, redeemable on next renewal |
| Annual plan — cancelled within first 30 days | Full refund for unused months |
| Annual plan — cancelled after 30 days | Pro-rata credit for remaining months (no cash refund) |
| Duplicate charge due to system error | Full refund of the duplicate charge |
| Service downtime > 24 consecutive hours | Day-for-day credit applied automatically |
Marketplace purchases are subject to the individual seller's return policy, which is displayed on each product listing. General platform rules:
AI diagnostic scans and expert consultations are delivered digitally and are generally non-refundable once the service has been performed. Exceptions:
Refund requests must be submitted through one of the following channels:
We aim to acknowledge all refund requests within 24 hours and resolve them within 5 business days.
If you are not satisfied with the outcome of your refund request, you may escalate to our Compliance team at compliance@msasagro.com. We will review escalations within 5 business days and respond with a final resolution.
Initiating a chargeback with your bank before allowing MSAS to resolve the issue may result in suspension of your account pending investigation, in accordance with our Terms & Conditions.